At 1malaysia, your privacy is not merely a legal obligation — it is a responsibility we take seriously every day. Find out exactly how we collect, use, and protect your personal information.
1malaysia understands that your trust is our most valuable asset. When you entrust us with your personal information — whether during account registration, making a deposit, or simply browsing the platform — we are committed to handling every piece of data with full responsibility and transparency.
This Privacy Policy is written in clear, plain language because we believe every member has the right to know exactly what happens with their information. We do not hide behind complex legal jargon.
The 1malaysia platform complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. All staff who handle member data undergo regular privacy training to ensure consistent compliance.
We only collect information that is strictly necessary to provide you with a safe, efficient, and personalised experience as a 1malaysia member. Below are the types of information we collect:
| Data Category | Example Information | Requirements |
|---|---|---|
| Personal Identity | Full name, date of birth, identity card number, passport | Mandatory KYC verification |
| Contact Information | Email address, phone number, residential address | Account communications |
| Financial Data | Payment methods, transaction history, account balance | Payment processing |
| Technical Data | IP address, device type, operating system, web browser | Security & optimisation |
| Usage Data | Game history, login frequency, session duration | Platform improvements |
| Preferences | Favourite games, notification settings, preferred language | Personalise your experience |
Your data is collected through various means depending on your interactions with the 1malaysia platform:
Every piece of data we collect is used for specific and legitimate purposes. We do not use your data for any purpose not stated here without first obtaining your consent:
1malaysia does not sell your personal information to any party. However, in the course of operating the platform, there are limited situations where your data may be shared with carefully selected third parties:
Protecting your data is the highest technical priority at 1malaysia. We continuously invest in state-of-the-art security infrastructure to keep your information safe at all times:
The 1malaysia platform uses cookies and similar technologies to enhance your experience and ensure the platform functions properly. The following are the types of cookies we use:
You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of the platform.
Under Malaysia's PDPA 2010 and the data protection principles we uphold, you have the following rights regarding the personal data we hold:
You have the right to request a copy of all personal data we hold about you at any time.
If any of your data is inaccurate or outdated, you have the right to request prompt correction.
You may request the deletion of your data, subject to legal obligations that require us to retain certain records.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You may request your data in a structured format that can be transferred to another platform where applicable.
You may request that we restrict the processing of your data under certain circumstances, such as during a dispute over data accuracy.
To exercise any of the above rights, please contact our privacy team via email [email protected]. We will process your request within 30 business days.
We retain your personal data only for as long as required for the stated purpose or as mandated by law. Below is a general guide to our data retention periods:
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be personally linked to you.
The 1malaysia platform is a service exclusively for individuals aged 18 years and above. We do not intentionally collect, process, or store any personal information from individuals under the age of 18.
If we discover that data belonging to an individual under the age of 18 has been collected without our knowledge, we will take immediate action to delete that data and close the relevant account. Parents or guardians who suspect their child has registered on our platform are encouraged to contact us immediately at [email protected].
We may update this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other operational reasons. When we make material changes, we will:
Continued use of the platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not agree with any amendment, you may close your account before the effective date.
If you have any questions, concerns, or requests regarding your privacy and personal data protection, we welcome your feedback. Our Data Protection Officer (DPO) team is ready to assist:
We are committed to responding to every privacy-related inquiry within 5 business days and resolve data rights requests within 30 business days as mandated by PDPA 2010.
Layered Protection
Your data security does not rely on a single mechanism alone. We employ a multi-layered approach to ensure your personal information is protected at every level.
All data flowing between your device and our platform is protected by banking-standard encryption — the same used by major banks in Malaysia.
Our KYC process ensures that only identity-verified users can access the platform's financial features, protecting all members from identity fraud.
The additional security layer provided by 2FA ensures only you can access your account, even if your password falls into the wrong hands.
Only staff who require your data to perform their duties may access it. Every access is logged, monitored, and periodically audited.
Our operations are in full compliance with Malaysia's Personal Data Protection Act 2010, ensuring your rights as a data owner are respected and protected.
Our platform undergoes penetration testing and security audits by independent experts to identify and address any vulnerabilities before they can be exploited.
With bank-grade data protection and full PDPA compliance, enjoy a safe and enjoyable online gaming experience with 1malaysia.